My order hasn't arrived yet or is delayed, what do I do?Updated 2 months ago

If your order is delayed or stuck in one location when checking the tracking number, sit tight. Often, in these situations, the package has missed a location scan, is still on its way, and will often be scanned at the next distribution facility or just before delivery. 

Keep in mind that periods of high shipping volumes, inclement weather, and other natural events can delay the delivery of your order.

If your package is still stuck or has been delayed by several days, contact our customer service team, and we can investigate the issue further.