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Shipping
Shipping policy, shipping issues, order processing times, expedited shipping options, and more.
How long does it take to process my order?
Once your package has shipped, you will receive an email notification from Cleanline Surf with your tracking number within 24 hours. For orders with Free Standard Shipping, please allow one business day after placing your order for processing and shi
How does free standard shipping work?
Our Free Standard Shipping applies to non-oversized* orders totaling $75.00 or more to customers within the Continental U.S. Orders are shipped either USPS Ground Advantage, USPS Parcel Select Ground, or UPS Ground Saver at the discretion of Cleanlin
How long does shipping take?
The time it takes for your order to be processed, shipped, and delivered depends on several factors, including the shipping option chosen at checkout, the item's location, its availability, the delivery address, and our shipping carriers. Unexpected
What are the expedited shipping options?
Expedited shipping methods include:. USPS Priority Express. UPS 3 Day Select. UPS 2nd Day Air. UPS Next Day Air. Expedited orders are not delivered on weekends or major holidays. If an order ships Next Day Air on Friday, it is delivered on Monday. If
Can my order be delivered on a Saturday?
Although UPS Next Day with Saturday Delivery is not listed as a shipping option at checkout, some delivery addresses may qualify. Additional fees apply. USPS Priority Express is another expedited option with Saturday delivery. Please note that USPS P
What items ship directly from the manufacturer?
Cleanline Surf works with Firewire, Manera, and Surftech to ship products directly from the manufacturer to your door. Through our partnership, we have direct access to inventory at each manufacturer in California. Once your order is placed, we conta
What are considered oversized items?
Due to their size and/or weight, the items below may not qualify for Free Standard Shipping. Coffin Bags. Travel Bags. Skateboards. Skimboards. Surfboards. Bodyboards. SUPs and paddles. Kiteboards. Kiteboard kite. Mountainboard. Balance Boards. Flexi
Do you ship surfboards from Cleanline Surf?
We have been shipping surfboards directly from our Oregon location for many years. The majority of our boards are packaged with Flexi-Hex for additional protection and ship via UPS Ground. Due to a recent increase from UPS, our surfboard shipping rat
Do you ship Internationally?
Cleanline Surf will ship most items internationally. We do not ship Surfboards Internationally. International delivery times are 10 business days, although we cannot account for the time spent in customs in your country. Cleanline Surf will not be re
Can I ship to a freight forwarder?
If you are shipping items to a freight forwarding company to have them shipped internationally, there are a few things to consider before placing an order.
My order hasn't arrived yet or is delayed, what do I do?
If your order is delayed or stuck in one location when checking the tracking number, sit tight. Often, in these situations, the package has missed a location scan, is still on its way, and will often be scanned at the next distribution facility or ju
My tracking hasn't updated yet, did it ship?
Sometimes, it can take up to 24 hours for your tracking to update after the carrier has picked up your order. If you just received your shipping confirmation, sit tight; it should update soon. If your package seems like it’s stuck in one location whe
My order is showing "delivered" but I can't find it, what do I do?
If your order is marked as ‘delivered’ but you cannot locate it, verify two things:. Check your order confirmation and verify the shipping address on your order is correct. Check with neighbors. Misdelivery is very common. If you can’t locate your pa
My surfboard arrived damaged, what do I do?
Although damage when shipping a surfboard is rare, it does occur. All surfboards are shipped fully insured for your security. If you receive a surfboard that appears damaged from shipping, keep all of the packaging used to ship the surfboard. We wil
An item is missing from my order, what do I do?
If an item is missing from your order, double-check all the packaging (sometimes small items are easy to miss). In addition, check your confirmation emails to ensure all items were included in your shipment. If the item is still missing, contact our
I received the wrong item/order, what do I do?
First of all, we’re very sorry we sent you the incorrect item/order. We’ll make sure you're taken care of. As soon as you realize you’ve received the wrong order, contact our customer service team. It would be helpful if you could provide us with the
I received a damaged item, what do I do?
While we try our best to provide exceptional service, some factors, like shipping and handling, are out of our control, and issues like this can happen. If you notice damage to an item upon receiving your order, please send us photos of the broken/da
How do I re-route my order?
Sometimes, things happen, and packages need to be rerouted. We ship with UPS and USPS, which offer services that allow you to reroute, change the delivery date, and change the delivery location of your package. UPS My Choice is a great way to leave n
How do I track my order?
After our shipping team has boxed up your order and printed a shipping label for your package, you’ll receive an email that lists the shipping carrier and tracking. From that email, click “Track Package,” which will bring you to the shipping carrier'
Can I cancel my order after it has shipped?
After an order is processed and leaves our Oregon warehouse, it is no longer eligible for cancellation. At this point, the package is in the hands of the shipping carrier (USPS or UPS). However, both UPS and USPS offer services that might allow you t
Can I ship my order to a hotel?
For customers traveling to the USA and opting to ship orders to a hotel address, we would like to provide some important recommendations to ensure a smooth delivery process. Before placing your order, we kindly ask you to take note of the following r