My surfboard arrived damaged, what do I do?Updated 2 months ago

Although damage when shipping a surfboard is rare, it does occur.  All surfboards are shipped fully insured for your security.

If you receive a surfboard that appears damaged from shipping, keep all of the packaging used to ship the surfboard. 

We will do our best to ensure you are taken care of, but we will need to see what is happening first before proceeding with a shipping claim. Send our customer service team an email and include the following photos: 

• A photo showing the damaged item and how it was packaged inside the box

• A photo of the damaged item

• A photo of the packaging material used

• A close-up photo of the shipping label with the tracking number (generally starts with 1Z)

• A close-up photo of the box manufacturer’s certificate (round stamp on the outside of the box)

• Two photos showing all six sides of the package (one showing the top and two sides, another showing the bottom and the two opposite sides)

Once we have all this information, we can move forward in the best way possible.