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Cleanline Surf

Find the help you need with the Cleanline Surf Help Center. Get the answers to your questions in a few easy clicks, or reach out to our support team for more information or advice!

Cleanline Surf Help Center

How long does it take to process my order?

How does free standard shipping work?

How long does shipping take?

What are the expedited shipping options?

Can my order be delivered on a Saturday?

What items ship directly from the manufacturer?

What are considered oversized items?

Do you ship surfboards from Cleanline Surf?

Do you ship Internationally?

Can I ship to a freight forwarder?

My order hasn't arrived yet or is delayed, what do I do?

My tracking hasn't updated yet, did it ship?

My order is showing "delivered" but I can't find it, what do I do?

My surfboard arrived damaged, what do I do?

An item is missing from my order, what do I do?

I received the wrong item/order, what do I do?

I received a damaged item, what do I do?

How do I re-route my order?

How do I track my order?

Can I cancel my order after it has shipped?

Can I ship my order to a hotel?

Shipping

What is your Holiday return policy?

How do I start a return?

How do I start an exchange?

What is your return policy?

Can I return an item I bought on sale?

Can I return multiple orders in the same box?

Do I need to send back a return in the original packaging?

Do I need an RMA?

How long does it take for a return to be processed?

How long does it take for my refund to process?

Can I return my order to a store location?

How do I mail back a return for an item that I purchased at your store location?

Does my exchange qualify for free shipping?

Can I use my original discount code on an exchange?

What items qualify for the $10 Pre-Paid Return Label?

What do I do if I don't have a printer?

I never received my return label, what do I do?

Can I return an International Order?

Returns & Exchanges

Can I cancel my order?

Can I change or edit the item on my order?

Can I change the shipping address on my order?

Can I change or update the payment details on my order?

Can I change the shipping method?

Why am I being charged sales tax?

Orders

Is In-Store pickup tax free?

Where are your In-Store pickup locations?

What is the order processing time for In-Store pickups?

I selected In-Store pickup, why am I being charged sales tax?

In-Store Pickup

What forms of payment do you accept?

How does Shop Pay Installments work?

Can I use multiple forms of payment on the same order?

How do I purchase a Cleanline Gift Certificate?

What do I do if I lost my Gift Certificate?

How do I check my Gift Certificate balance?

Payment & Gift Cards

How do I create an account?

How do I log into my account?

How do I make updates to my account?

Can I add old orders to my new account?

Online Account

Warranty Policy

Restock Notification

Product Reviews

Product Information

Do you offer any discounts?

Do you price match?

Do you offer an affiliate program?

Do you offer bulk purchase discounts?

I never received my Newsletter discount. What do I do?

How do I add a promo or discount code to my order?

Can I add a discount code after my order has already been placed?

Why isn't my discount code working?

Discounts & Coupons

Surf Lessons

Surf Rentals

Surfboard Consignments & Cash For Surfboards

Do you offer a youth wetsuit trade in program?

Surf Lessons, Rentals, & Programs

Does Cleanline Surf offer support over the phone?

What are Cleanline Surf's support hours?

How do I contact Cleanline Surf support?

Contacting Cleanline Surf

Shipping policy, shipping issues, order processing times, expedited shipping options, and more.

Returns, exchanges, return labels, refund processing timeframe, and more.

Orders edits, canceling an order, sales tax information, and more.

In-store pickup options, processing time, and tax-free information.

Accepted payment methods, Shop Pay Installments, and Cleanline Gift Certificates.

How to create, log into, and update your Cleanline Surf Account.

Warranties, product reviews, and restock notifications.

How to apply a coupon code, available discounts, youth wetsuit trade in program, and bulk purchases.

How to get in touch with our local surf instructors, how to sell used surfboards and more.

Discover the many different ways to connect with the Cleanline Surf support team.

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