Orders

Orders edits, canceling an order, sales tax information, and more.

Can I cancel my order?

After an order has been placed, there is a small window of opportunity to cancel it. As long as the order hasn’t been processed and shipped, we should be able to help out. If you need to cancel your order, please contact our customer service team imm

Can I change or edit the item on my order?

Did you accidentally order the wrong size or item? Or have you changed your mind about how many bars of wax you need for your next surf trip?. Contact our customer service team immediately after placing the order, and we’ll let you know if there is s

Can I change the shipping address on my order?

After an order has been placed, there is a small window of opportunity to change the shipping address. As long as the order hasn’t been processed and shipped, we should be able to help out. Contact our customer service team immediately after placing

Can I change or update the payment details on my order?

Once an order is locked in and paid for, we are unable to change the payment method. However, if the order hasn’t been fulfilled and shipped, we can cancel the order and create a brand-new order using the preferred payment method. For example, if you

Can I change the shipping method?

If you can catch us before your order is processed and shipped, we’ll gladly help you change the shipping method. Whether you want to upgrade to expedited shipping or you want to get your order shipped instead of doing in-store pickup, let us know. C

Why am I being charged sales tax?

Unfortunately, we had to start charging sales tax to a handful of US states in 2019. By law, we must charge tax for online orders shipping to your state. This requirement stems from the 2019 court case South Dakota vs. Wayfair, which dealt with inter