Returns & Exchanges

What is your Holiday return policy?

Under our Holiday Return Policy, orders placed between now and December 25, 2025, are eligible for return until January 31, 2026. Items must be in new/unused condition, in original packaging with the original tags, receipt, all warranty cards, manual

How do I start a return?

Returns are pretty simple! All you have to do is go to our Returns page here. From that page, you can view our full return policy and directions on how to start a return. If your order is eligible for return, click the “Start Your Return” button and

How do I start an exchange?

Do you need to swap out your item for a different size? Our exchange process is pretty simple: start a return for the original item, then place a new order for the new size, and we’ll get that sent your way. To initiate an exchange, please review our

What is your return policy?

Is the gear you ordered not what you expected, or doesn’t fit? We’re happy to take back eligible items for return if they meet the following criteria. ** Holiday Return Policy: Under our Holiday Return Policy, orders placed between now and December 2

Can I return an item I bought on sale?

You can. We offer a few sales throughout the year. If you snagged an item that was on sale but it isn’t going to work out, we can take it back as long as it meets the following criteria. If you are not completely satisfied with your products, you may

Can I return multiple orders in the same box?

You may return multiple orders in the same box. As with any return, please submit an RMA request for each order on our Return Portal here. Once each RMA has been approved and you’re ready to ship back the items, please include a copy of each order in

Do I need to send back a return in the original packaging?

If your order is eligible for the $10 Pre-paid return label and you would like to use that label, the return must be sent back in the original packaging. In addition, if you are returning something like a hood, surf boots, or surf gloves, the item bo

Do I need an RMA?

All returns require an RMA, which is short for return merchandise authorization. You can request an RMA 24/7 through our online Return Portal here. You’ll need your order number and one of the following: email, zip, or phone # on the order to get the

How long does it take for a return to be processed?

Once a return is received at our Oregon location, give us 1-3 business days to process that return for you. When shipping a return, we recommend that you get a tracking number so you can keep tabs on the location of the package. When we’ve processed

How long does it take for my refund to process?

Refunds can only be sent to the original payment method on the order. If you no longer have access to the original payment method, please contact the bank to claim the funds after the refund has been processed. Typically, it takes about 2-10 business

Can I return my order to a store location?

We accept online orders for return at both of our Cleanline Surf shop locations. To do so, follow the instructions below. Review the return policy below:. If you are not completely satisfied with your products, you may return any purchase within 30 d

How do I mail back a return for an item that I purchased at your store location?

Did you swing by our Oregon shop while on vacation, make a purchase, and now you’re back home and need to return an item? That’s okay. Just follow the instructions below to get that return started. Review our return policy:. If you are not completely

Does my exchange qualify for free shipping?

As long as your original order qualified for free shipping, your new exchange order does as well. For example, if your original order was for a $200 wetsuit and a pair of $50 gloves, and you need to exchange the gloves for another size, we can offer

Can I use my original discount code on an exchange?

Yes, and we’re happy to help with that. Most discount codes are good for just one use, so they won’t work on the new exchange order. However, give our customer service team a shout, and they can assist with ensuring you get locked in with that same d

What items qualify for the $10 Pre-Paid Return Label?

To help offset return shipping costs, we offer a $10 pre-paid return label for most orders shipped to the lower 48 states, excluding oversized items. If the item you want to return isn’t on the list of oversized items, then it most likely qualifies f

What do I do if I don't have a printer?

If you don’t have access to a printer but want to use our pre-paid return label, we’ve got a few ideas for you. Unfortunately, the labels do not contain a QR code for scanning. The label needs to be printed in order to be used. Hopefully, one of the

I never received my return label, what do I do?

If you submitted an RMA request on our website and requested a return label but never received it, it may be for one of the following reasons. We manually approve every RMA. If the request was submitted outside of work hours, it will quickly be scree

Can I return an International Order?