Warranty PolicyUpdated 2 months ago

Warranty Procedures Within 30 Days of Receipt

Cleanline Surf will handle most warranty claims within 30 days of receipt. If you need to submit a warranty claim due to a manufacturer defect, you can submit an RMA (Return Merchandise Authorization) request through our Return Portal using the following steps:

• Select the return reason "Item is damaged or defective"
• Provide pictures of the damaged/defective area(s): both close up and from afar
• Add comments you feel are necessary to describe the issue and how it happened in better detail
• If approved, send the item back using the provided pre-paid shipping label

Once submitted, your request will be reviewed by our Warranty team. If your claim is approved, you will be provided with a FREE pre-paid return label to ship the defective product back to us. Defective products must be returned clean and dry. Depending on the item and our stock levels, we can offer a product exchange, refund, or store credit.

Warranty Procedures After 30 Days of Receipt

If you need to file a warranty claim outside 30 days, you can initiate it directly with the brand. Feel free to view the links to the different brand warranty programs on our website here.

Please note that a warranty does not cover damage caused by accident, misuse, improper care, or normal wear and tear.